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    Regulations

    Before using the online store https://infov.eu, Service Recipients are required to read the Terms and Conditions.

    These regulations are effective as of 12/11/2024.

    TERMS AND CONDITIONS OF THE ONLINE STORE

    I. General Provisions
    II. Definitions
    III. Type and scope of electronic services
    IV. Conditions for the provision and conclusion of contracts for electronic services
    V. Terms of concluding sales agreements
    VI. Methods of payment
    VII. Cost, term and methods of delivery
    VIII. Terms of termination of contracts for electronic services
    IX. Product warranty
    X. Complaint procedure
    XI. Right of withdrawal
    XII. Intellectual property
    XIII. Provisions for entrepreneurs (B2B)
    XIV. Provisions for entrepreneurs on the rights of consumers (effective from January 1, 2021)
    XV. Reverse charge of VAT
    XVI. Final provisions

    I. GENERAL PROVISIONS

    1. The online store operating at https://infov.eu is operated by INFOV SPÓŁKA Z OGRANICZONĄ ODPOWIALNOŚCIĄ, entered in the register of entrepreneurs kept by the REGISTERED COURT FOR THE M.ST. OF WARSAW, XIV ECONOMIC DEPARTMENT OF THE NATIONAL REGISTER OF JUSTICE under the number KRS: https: //infov.eu. WARSAW IN WARSAW, XIV ECONOMIC DEPARTMENT OF THE NATIONAL REGISTER under the KRS number: 0000621574, NIP: 7123313875, REGON: 364635788, place of business and address for service: Aleja Krakowska 9, 05-090 Sękocin Nowy, Poland, electronic mail address (e-mail): info@INFOV.eu, tel: + 48 22 290 49 05.
    2. The store https://infov.eu operates under the terms of these Regulations.
    3. The Regulations define the types and scope of services provided electronically by the Store https://infov.eu rules for the provision of these services, the conditions for the conclusion and termination of agreements for the provision of electronic services and Product Sales Agreements, as well as the complaint procedure.
    4. Each Service Recipient, from the moment of undertaking activities aimed at using the Electronic Services of the Store https://infov.eu, is obliged to comply with the provisions of these Regulations.
    5. The condition for placing an Order in the Store by the Customer is to read the Terms and Conditions and accept their provisions at the time of placing the Order.
    6. The https://infov.eu store conducts retail sales of Products, via the Internet on the territory of Poland and in other countries of the European Union. The Seller does not send outside Polish borders those Products from its offer, which cannot be purchased in Poland by mail order.
    7. The Store informs that in different countries there may be specific legal requirements for the possession, use and purchase of such Products as, in particular, Uncooled Thermal Imaging Module, Thermal Imaging, Night Vision, Fusion, Digital NW, Daylight Optics, Industrial Thermal Imaging Cameras.
    8. In the case of an Order from outside the borders of Poland or travel with a Product purchased from the Store, the responsibility of possession, use of certain categories of Products, in particular weapons, and the responsibility of knowledge of local laws and the obligation to comply with them rests with the Customer.
    9. Products offered in the Store are new, free of defects, in accordance with the contract and have been legally introduced into the Polish market.
    10. Some Products presented in the Store come from military warehouses, but have never been used. The Customer is entitled to the same rights in relation to them as in the case of a new Product manufactured in the current period.
    11. All trade names, Product names, company names and their logos used on the Store’s website at https://infov.eu belong to their respective owners and are used for identification purposes only. They may be registered trademarks. All materials, descriptions and images presented on the Store’s website at https://infov.eu are used for informational purposes.
    12. In matters not covered by these Regulations, the provisions of the following shall apply
      • The Law on Providing Services by Electronic Means of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended),
      • The Law on Consumer Rights of May 30, 2014. (Journal of Laws 2014 item 827),
      • Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended),
      • and other relevant provisions of Polish law.

    II. DEFINITIONS

    1. CZAT – an electronic service made available to Service Recipients by the Service Provider that allows conversations between currently logged-in Service Recipients and Service Provider representatives.
    2. WORKING DAY – one day from Monday to Friday excluding public holidays.
    3. CONTACT FORM – a form available on the website https://infov.eu that allows you to send a message to the Service Provider.
    4. REGISTRATION FORM – a form available on the website https://infov.eu that allows you to create an Account.
    5. ORDER FORM – a form available on the website https://infov.eu allowing to place an Order.
    6. CONSUMER – a natural person who makes a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity.
    7. ENTERPRISE – a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.
    8. CUSTOMER – a Customer who intends to conclude or has concluded a Sales Agreement with the Seller.
    9. ACCOUNT – a set of resources in the Service Provider’s ICT system, marked with an individual name (login) and password, in which the Customer’s data is collected, including information about placed Orders.
    10. REGULATIONS – these regulations of the Store.
    11. SHOP – Service Provider’s online store operating at https://infov.eu
    12. SELLER, SERVICE PROVIDER – INFOV SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, KRS number: 0000621574, NIP: 7123313875, REGON: 364635788, Aleja Krakowska 9, 05-090 Sękocin Nowy, Poland.
    13. OPINION SYSTEM – an electronic service made available to Customers by the Service Provider, allowing them to post opinions on the course and execution of transactions.
    14. PRODUCT – a movable item available in the Store or a service, which is the subject of a Sales Contract between the Customer and the Seller.
    15. SALE AGREEMENT – Agreement for the sale of a Product concluded between the Customer and the Seller through the Store.
    16. USER – a natural person, a legal person or an organizational unit without legal personality, which is granted legal capacity by law, using the Electronic Service.
    17. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Customer through the Store.
    18. ORDER – the Customer’s statement of intent constituting an offer to conclude a Product Sales Agreement with the Seller.
    19. NEWSLETTER – Electronic Service allowing the Customer to subscribe to and receive at the e-mail address provided by the Customer free information from the Service Provider concerning Products available in the Store.
    20. PRICE – the value expressed in monetary units, which the Customer is obliged to pay to the Seller for the Product.

    III. TYPE AND SCOPE OF ELECTRONIC SERVICES

    1. The Service Provider allows through the Store to use Electronic Services such as:
      • Conclusion of Product Sales Agreements,
      • maintaining an Account in the Store,
      • Newsletter,
      • Chat,
      • posting opinions,
      • Contact Form.
    1. Provision of Electronic Services to Service Recipients in the Store is carried out under the terms and conditions set forth in the Regulations.
    2. The Service Provider has the right to post advertising content on the Store’s website. This content, is an integral part of the Store and the materials presented therein.

    IV. TERMS AND CONDITIONS FOR THE PROVISION AND CONCLUSION OF AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

    1. Provision of Electronic Services specified in Chapter III item. 1 of the Regulations by the Service Provider is free of charge.
    2. The period for which the contract is concluded:
      • The contract for the provision of Electronic Services consisting of maintaining an Account in the Store is concluded for an indefinite period of time.
      • The contract for the provision of Electronic Services consisting of enabling the Customer to place an Order in the Store is concluded for a definite period of time and is terminated at the time the Order is placed or the Customer ceases to place it.
      • The agreement for the provision of Electronic Services consisting of the use of the Newsletter is concluded for an indefinite period of time.
      • The contract for the provision of Electronic Services consisting of posting an opinion is concluded for a definite period of time and is terminated at the time of posting an opinion or discontinuation of posting by the Service Recipient.
      • The contract for the provision of Electronic Services consisting of the use of Chat is concluded for a definite period of time and is terminated upon cessation of use of the Service by the Customer.
      • The contract for the provision of Electronic Services consisting of enabling the Customer to send a message to the Service Provider via the Contact Form is concluded for a definite period of time and is terminated when the message is sent or the Customer stops sending it.
    1. Technical requirements necessary for cooperation with the information and communication system used by the Service Provider:
      • Computer, tablet, phone with Internet access,
      • email access,
      • web browser,
      • Enabling Cookies and Javascript in your web browser.
    1. The Customer is obliged to use the Store in a manner consistent with the law and good morals with a view to respecting the personal rights and intellectual property rights of third parties.
    2. The recipient is obliged to enter data in accordance with the facts.
    3. In particular, the customer is required to provide his true and current e-mail address, where it will be possible to confirm the Order.
    4. The recipient is prohibited from providing unlawful content.
    5. The service provider reserves the right to refuse to publish or remove opinions, the nature of which may violate the provisions of these Regulations, the commonly applicable laws or rules of social coexistence and good manners, in particular when they contain elements:
      • commonly regarded as offensive or vulgar,
      • Of a racist nature,
      • Of a pornographic or erotic nature,
      • bearing the hallmarks of criminal offenses or acts of unfair competition,
      • infringing copyright and intellectual property rights,
      • misleading to Service Recipients.

    V. TERMS AND CONDITIONS OF CONCLUDING SALES CONTRACTS

    1. The information on the Store’s website does not constitute an offer within the meaning of the law. By placing an Order, the Customer makes an offer to buy a specific Product under the conditions stated in its description.
    2. The Product price shown on the Store’s website is given in Polish zloty (PLN) and includes all components, including VAT. Product delivered outside the European Union may result in an obligation on the part of the Customer to pay customs duty or applicable tax in accordance with the regulations in force in the country of destination. For additional information, the Customer is requested to contact the relevant customs or excise authority. The price does not include delivery costs.
    3. The Store reserves the right to introduce new Products to the assortment and conduct promotional actions on the Store’s pages.
    4. The price of the Product shown on the Store’s website is binding at the time the Customer places the Order. This price will not change regardless of any price changes in the Store that may occur for individual Products after the Customer has placed an Order.
    5. The Seller shall clearly inform the Customers about the Unit Prices and promotions and reductions of the Product Prices. In addition to the information about the Product reduction, the Seller shall make visible the lowest Price of this Product that was in effect during the period of 30 days before the introduction of the reduction, and if the Product is offered for sale for a period of less than 30 days – the Seller shall make visible the lowest Price of the Product that was in effect during the period from the date of commencement of offering this Product for sale until the date of introduction of the reduction.
    6. Products on promotion (sale) have a limited number of units and Orders for them will be processed in the order of their receipt until the stock of a given Product is exhausted.
    7. In order to place an Order, the Customer is not required to register an Account with the Store.
    8. Orders can be placed:
      • through the website using the Order Form (Shop https://infov.eu)– 24 hours a day, all year round,
      • via email to: info@INFOV.eu,
      • By phone at + 48 22 290 49 05.
    1. Orders are processed from Monday to Friday.
    2. Conclusion of the Sales Agreement.
      • In order to conclude a Sales Agreement, it is necessary for the Customer to previously place an Order by the means made available by the Seller.
      • After placing an Order, the Seller, immediately confirms its receipt at the same time accepting the Order, which makes the Customer bound by his Order. Confirmation of receipt and acceptance of the Order for execution is made by sending an e-mail message, which includes:
        • Confirmation of all essential elements of the Order,
        • withdrawal print,
        • these Terms and Conditions, including instructions on the right to withdraw from the contract.
      • As soon as the Customer receives the e-mail message referred to in item 9(b), a Sales Contract is concluded between the Customer and the Seller.
    1. Each Sales Agreement will be confirmed by a proof of purchase (VAT invoice) in electronic form issued in accordance with the rules contained in the Value Added Tax Act of March 11, 2004 (Journal of Laws of 2004, No. 54, item 535, as amended). At the request of the Client, a VAT invoice in traditional form is issued without delay.
    2. If the Customer purchases the Product as a businessman, he should indicate this circumstance in the Order and indicate the required data of the entity to which the relevant VAT invoice is to be issued.
    3. In the case of placing an Order for Products subject to special legal requirements under the Act of June 13, 2019 on the performance of business activities in the manufacture and circulation of explosives, weapons, ammunition and products and technology for military or police use, the Customer will be contacted by a representative of the Store in order to obtain additional personal data of the Customer (in particular, PESEL number, number and series of identity card, address of residence), necessary to complete the Order in accordance with the above-mentioned Act.
    4. If the Customer finds, during the ordering process, any irregularities in the way the mechanism of placing the Order (concluding the contract) works, in particular the miscalculation of the value of the ordered Products or shipping costs. The Customer has the right to submit a complaint in this regard in writing to the address: https://infov.eu, Aleja Krakowska 9, 05-090 Sękocin Nowy, Poland, electronic mail address (e-mail): info@INFOV.eu, tel: + 48 22 290 49 05.
    5. The Customer will be notified by phone, in writing or by e-mail, within 7 Business Days from the date of receipt by https://infov.eu of the complaint in question.
    6. When placing an Order, the Customer is not obliged to, but may consent to the transmission of the Customer’s e-mail address itself to Google.com and meta.com for the purpose of sending a one-time request to complete a survey with an opinion about the transaction made in the store, (in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC – RODO).

    VI. METHODS OF PAYMENT

    1. The seller provides the following payment methods:
      • payment on delivery with so-called cash on delivery (depending on the selected delivery company),
      • payment through PAYU electronic payment services.
    1. In case of payment via electronic payment services, the Customer shall make payment before the Order is processed. Electronic payment services allow payment by credit card or quick transfer from selected Polish banks. The product will be shipped only after it is paid for and the payment is credited to the account.
    2. The Customer is obliged to pay the price under the Sales Agreement within 5 Business Days from the date of its conclusion, unless the Sales Agreement provides otherwise.

    VII. COST, TIME AND METHODS OF DELIVERY

    1. The cost of delivery of the Product is determined during the Ordering process and depends on the choice of payment method and delivery method of the purchased Product.
    2. Orders placed in the Store by 11:59 p.m., depending on the form of shipment chosen by the Customer, are shipped the same business day or the next business day.
    3. Delivery time: the delivery time of the ordered goods is from 1 working day to a maximum of 14 working days from the date of order confirmation, depending on the availability of the goods and the place of delivery. The exact delivery date will be specified in the order confirmation or in contact with the customer.
    4. Personal pickup at the store: If you choose in-store personal pickup, the goods can be released on the same day if the order has been placed and paid for by 4:00 p.m. on a business day and the goods are available in the store. Otherwise, the goods will be ready for pickup on the next possible business day.
    5. Products purchased in the Store are shipped to the Customer via postal operator or courier service to the delivery address indicated in the Order Form. If the Customer has chosen to pick up at the stationary store, he/she has the option to pick up the order on the same day or on the next working day. The store is open Monday through Friday from 9:00 am to 5:00 pm.
    6. Orders, depending on the form of shipment chosen by the customer, are delivered from Monday to Saturday.
    7. In the case of Orders involving several Products with different shipping periods, the shipping date for the entire Order is determined by the Product for which the longest shipping period is provided.
    8. Delivery of the Product outside Poland takes place within the time declared by the carrier and, depending on the country of its destination, ranges from 1 to 20 Business Days.
    9. The Customer has the right to inspect the contents of the shipment in the presence of a representative of the carrier to verify that the Product was not damaged during delivery. If you notice damage to the shipment or the Product or the inconsistency of the contents of the shipment with the VAT invoice, please make an appropriate protocol with the courier in accordance with shipping laws and regulations.
    10. In cases where delivery cannot take place in the form chosen by the Customer, the Seller shall inform the Customer of the need to change the form of delivery immediately offering alternate forms.

    VIII. TERMS AND CONDITIONS OF TERMINATION OF CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES

    1. Termination of the contract for the provision of Electronic Services:
      • A contract for the provision of an Electronic Service of a continuous and indefinite nature (such as maintaining an Account) may be terminated.
      • The Service Recipient may terminate the contract with immediate effect and without indicating reasons by sending an appropriate statement via e-mail to: info@INFOV.eu.
      • The Service Provider may terminate the contract for the provision of Electronic Services of a continuous and perpetual nature in the event that the Customer violates the Terms and Conditions, in particular, when he provides content of an unlawful nature after an ineffective prior request to cease violations with the setting of an appropriate period of time. The Agreement in such a case expires after 7 days from the date of submission of a statement of intent to terminate the Agreement (notice period).
      • Termination leads to the termination of the legal relationship with future effect.
    1. The Service Provider and the Customer may terminate the contract for the provision of Electronic Services at any time by mutual agreement.

    IX. PRODUCT WARRANTY

    1. All Products offered in the Store have a manufacturer’s, importer’s or Seller’s warranty valid in the Republic of Poland.
    2. The standard warranty period for the Products is 24 months (unless otherwise stipulated by the guarantor) and is calculated from the date of delivery of the Product to the Customer. Detailed terms and conditions of the warranty are specified in the warranty print issued by the guarantor.
    3. The document entitling to warranty protection is the proof of purchase.
    4. Details of the guarantor, detailed information about the goods covered by the warranty, the warranty period and terms, and the customer’s rights under the warranty are contained in the warranty printout issued by the guarantor.
    5. The warranty does not exclude the rights of the Consumer and entrepreneurs on the rights of the Consumer, resulting from the non-compliance of the Product with the Sales Agreement specified in the Law on Consumer Rights, which the Consumer and or entrepreneur on the rights of the Consumer are entitled to by law.

    X. COMPLAINT PROCEDURE

    1. Complaint for non-conformity of the Product with the contract.
      • The basis and scope of the Seller’s liability to the Customer who is a Consumer or an entrepreneur on the rights of a Consumer, for the lack of conformity of the Product with the contract, are set forth in the Law on Consumer Rights of May 30, 2014,
      • The basis and scope of the Seller’s liability to the Customer who is an Entrepreneur, referred to in Chapter XIII, under warranty are set forth in the Civil Code Act of April 23, 1964,
      • The Seller is responsible to the Customer who is a Consumer or an entrepreneur on the rights of a Consumer for the lack of conformity of the Product with the contract, existing at the time of delivery of the Product and disclosed within 2 years from that time, unless the expiration date of the Product specified by the Seller or persons acting on its behalf is longer.
      • If you wish to make a claim, please contact INFOV.
      • Notification of defects concerning the Product and submission of the corresponding request can be made via e-mail to: info@INFOV.eu or in writing to the address: Aleja Krakowska 9, 05-090 Sękocin Nowy, Poland.
      • In the above messages, please provide as much information and circumstances regarding the subject of the complaint as possible, in particular the type and date of the irregularity and contact information. The information provided will greatly facilitate and expedite the processing of the complaint by the Seller.
      • For the assessment of irregularities and non-conformity of the Product with the contract, the Consumer or the entrepreneur on the rights of the consumer is obliged to make the Product available to the Seller, and the Seller is obliged to collect it at his expense.
      • The Seller shall respond to the Customer’s request immediately, no later than within 14 days. The response to the complaint is sent on a durable medium, in particular to the e-mail address provided by the Customer or in any other way provided by the Customer.
      • In the case of a complaint from a Customer who is a Consumer – failure to consider the complaint within 14 days is tantamount to acceptance.
      • in connection with a legitimate complaint of a Customer who is a Consumer or an entrepreneur on the rights of a Consumer, the Seller accordingly:
        • covers the cost of replacement and redelivery of the Product to the Consumer,
        • covers the costs of repair and redelivery of the Product to the Consumer,
        • Reduces the price of the Product (the reduced price must remain in the proportion of the price of the goods in conformity with the contract to the goods not in conformity with the contract) and returns to the Consumer or the entrepreneur on the rights of the Consumer – the value of the reduced price no later than within 14 days from the receipt of the statement of the Consumer or the entrepreneur on the rights of the Consumer about the price reduction,
        • in the case of authorized withdrawal from the contract by the Consumer or entrepreneur on the rights of the consumer – the Seller shall return to him the price of the Product no later than 14 days from the date of receipt from the customer of the returned goods or proof of their return. In the event of withdrawal from the contract referred to in this section, the Consumer or entrepreneur on the rights of the consumer is obliged to immediately return the goods to the Seller at the expense of the Seller.
        • Complaint of goods by an entrepreneur without consumer rights
          1. Entrepreneurs in the form of a general partnership, limited partnership, limited liability company,
          2. Foundations or associations that purchase goods,
          3. Entrepreneurs for whom the purchase is of a professional nature
        • For the complaint of goods purchased for a business by a businessman, the warranty, guarantee or general principles of contractual liability may apply.
        • Warranty for a businessman
          A defect consists in the non-conformity of the sold thing with the contract. In particular, the sold thing is not in conformity with the contract if:
          1. does not have the qualities that a thing of this kind should have in view of the purpose specified in the contract or resulting from the circumstances or intended use;
          2. does not have the qualities that the seller assured the buyer of, including by presenting a sample or specimen;
          3. is not suitable for the purpose that the buyer informed the seller of at the conclusion of the contract, and the seller did not object to such purpose;
      • Complaint repairs of those Products, which, according to Polish law, cannot be delivered by mail order, and were purchased in one of the INFOV showrooms, are possible only after personal delivery of the Product to the service center or to one of the INFOV showrooms.
      • Any unclaimed items are kept by the Seller for a period of 3 months from the date of finalization of the claim process. After this period, the Seller summons the customer to collect the goods. After the expiration of 14 days from the summons, the Seller reserves the right to take steps related to the non-contractual storage of the goods.
      • The Customer is obliged to deliver the Products returned as part of the claim process in a condition that allows for their safe evaluation. Therefore, all devices must be delivered with the battery or rechargeable battery removed (batteries and rechargeable batteries must be stored separately from the device) in accordance with safety regulations.
      • If the life or health of the Store’s employees is endangered, we reserve the right to seek compensation. In cases that violate the provisions of the applicable law, the Store will notify the relevant services of the situation.
    1. Complaints related to the provision of Electronic Services by the Service Provider:
      • Complaints related to the provision of Electronic Services through the Store may be submitted by the Customer via e-mail to the following address: info@INFOV.eu.
      • In the above e-mail message, please provide as much information and circumstances as possible about the subject of the complaint, in particular the type and date of the irregularity and contact information. The information provided will greatly facilitate and expedite the processing of the complaint by the Service Provider.
      • Processing of complaints by the Service Provider shall be carried out immediately, no later than within 14 days.
      • The Service Provider’s response to the complaint shall be sent to the email address of the Service Recipient provided in the complaint or in any other manner provided by the Service Recipient.

    XI. RIGHT OF WITHDRAWAL

    1. Subject to point 9 of this chapter, a Customer who is also a Consumer who has concluded a remote contract may withdraw from it without giving reasons by making a statement to that effect within 14 days. Sending a statement of withdrawal is sufficient to meet this deadline.
    2. In the event of withdrawal from the contract, the Sales Agreement is considered not concluded, and the Consumer is obliged to return the Product to the Seller or give it to a person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the Seller offered to collect the Product himself. To meet the deadline it is sufficient to return the Product before its expiration.
    3. The Consumer or trader with consumer rights shall be liable for any diminution in the value of the Product resulting from the use of the Product beyond what is necessary to ascertain the nature, characteristics and functioning of the Product, unless the Seller has not informed the Consumer or trader with consumer rights about the method and time limit for exercising the right of withdrawal and the model withdrawal form. In order to ascertain the nature, characteristics and functioning of the Products, the Consumer or entrepreneur on the rights of the consumer, should handle and inspect the Products only in the same way as they could do in a stationary store.
    4. Subject to points 5 and 6 of this chapter, the Seller shall refund all payments made by the Consumer in connection with the Sales Agreement from which the Consumer withdraws, using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund, which does not involve any costs for the Consumer.
    5. If the Consumer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery offered by the Store, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by the Consumer.
    6. A consumer withdrawing from the Sales Agreement, in accordance with Section 1 of this Chapter, shall bear only the cost of returning the Product to the Seller, unless the customer uses one of the free return options via szybkiezwroty.pl or Inpost Cashless Return Service.
    7. If the Seller has not offered to collect the Product from the Consumer itself, the Seller may withhold the refund of payments received from the Consumer until it receives the item back or the Consumer provides proof of its return, whichever event occurs first.
    8. The thirty-day period within which the Consumer may withdraw from the contract counts:
      • for the contract in the performance of which the Seller issues the Product being obliged to transfer its ownership – from the date on which the Consumer or entrepreneur on the rights of the consumer (or a third party other than a carrier indicated by them) took possession of the Product,
      • For a contract involving the regular delivery of a Product for a specified period of time – from taking possession of the first Product,
      • For other contracts – from the date of the agreement.
    1. The right of withdrawal from a contract concluded at a distance does not apply to the Consumer in the case of a Sales Contract:
      • in which the object of performance is a non-refabricated item, manufactured to the Consumer’s specifications or serving to meet his individualized needs,
      • in which the object of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery,
      • in which the object of performance is an item that is perishable or has a short shelf life,
      • in which the object of performance is things that, after delivery, due to their nature, become inseparable from other things.
    1. The right of withdrawal from the Sales Agreement is granted to both the Seller and the Customer (Consumer), in case the other party to the contract fails to perform its obligation within a strictly defined period.

    XII. INTELLECTUAL PROPERTY

    1. All content posted on the website at https://infov.eu enjoy copyright protection and (subject to point 12 of Chapter I and elements used under license, transfer of copyright or permitted use ) are the property of INFOV SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, KRS number: 0000621574, NIP: 7123313875, REGON: 364635788, Aleja Krakowska 9, 05-090 Sękocin Nowy, Poland. The Customer shall be fully liable for any damage caused to the Service Provider, resulting from the use of any content of https://infov.eu, without the consent of the Service Provider.
    2. Subject to points 3 and 4 of this section, any use by anyone, without the express written consent of the Service Provider, of any of the elements comprising the content and contents of https://infov.eu constitutes an infringement of the Service Provider’s copyright and will result in civil and criminal liability.
    3. Customers may use works and databases contained on the Store’s website only within the scope of permitted use designated by the provisions of the Act of February 4, 1994 on Copyright and Related Rights and the Act of July 27, 2001 on the Protection of Databases. In particular, in addition to the cases specified in these provisions, it is prohibited to make for commercial purposes without the prior written consent of the Service Provider: reproduction, copying, transmission, distribution or storage of part or all of the content of the website https://infov.eu, unless otherwise specified in the Regulations.
    4. The Service Provider authorizes the Customer to use on the basis of a non-exclusive, royalty-free and non-transferable license to use the copyrights to the materials contained on the Store’s website only for the purpose of learning about the presentation of Products sold by https://infov.eu and for the purpose of concluding a Sales Agreement and services provided electronically in terms of Newsletter and maintaining an Account.
    5. The Client, by submitting a photo with a description with the intention of posting them on https://infov.eu, grants the Service Provider, free of charge, a non-exclusive license to use the copyright in the photo, in accordance with the following rules.
    6. The license authorizes the Store to use the photo for an indefinite period of time (license period) on the online store website https://infov.euorazprofiles maintained for the Service Provider on social networks such as Facebook.
    7. The license authorizes you to use the photo with the description in each of the following fields of exploitation including:
      • In terms of recording and reproduction of the photo – production by any technique of copies of the photo, including printing, reprography, magnetic recording and digital technique,
      • In terms of circulation of the original or copies on which the photo was fixed – marketing, introduction into computer memory, lending or renting,
      • In terms of dissemination of the photo, in a manner other than specified above – public performance, exhibition, display, reproduction, as well as broadcasting and re-broadcasting, in particular on the Internet, as well as making the photo publicly available in such a way that anyone can access it at a place and time of their choosing.
    1. The license authorizes the use of the photo with the description throughout the world.
    2. In addition, the Service Recipient exercising its economic and personal copyrights:
      • agrees that the Store may, without the need to obtain additional consent from the Customer, develop the photo by making abbreviations, digital processing to adapt it to the requirements of the Store, transforming the photo into a format that allows it to be used in a manner selected by the Store, changes consisting of reducing, increasing, framing, etc., combining with other works within the meaning of the Law on Copyright and Related Rights, and for the Store to use these developments in the fields of exploitation indicated above;
      • permits the Store to exercise derivative copyrights, including, in particular, to authorize the use and disposal of the developments of the photo in the fields of exploitation indicated above;
      • authorizes the Store to destroy the fixation of the photo made by the Store, without the need to obtain additional consent from the Service Recipient,
      • transfers to the Store the right to permit the exercise of a dependent copyright in the photo.
    1. In addition, the Service Recipient represents that:
      • is the sole creator of the uploaded photo with description or owns all property copyrights to the photo with description, personally and independently manages his own copyrights, no one is authorized to represent his rights in this regard, and that his rights to the photo, are not limited or encumbered in any way, that no third parties will make any claims or demands against the Store for the License granted and for the Store’s exercise of the rights delegated by the Customer,
      • the persons appearing in the photos, whose consent is necessary for their publication, have consented to the publication of the photo and declared that the emission will not violate their personal rights,
      • shall, whenever requested by the Service, provide relevant documents confirming the legal status referred to in this section of the Regulations.
    1. The Customer, sending the Store a photo and other content, shall be solely responsible for violations of copyright and related rights and personal rights of third parties, and in the event that any person makes any claims or demands against the Site or the Service Provider, I agree to indemnify the Site or the Service Provider from any liability and to fully satisfy the claims of third parties in this regard.

    XIII. BUSINESS PROVISIONS (B2B)

    1. This section contains provisions that apply only to Customers who are not Consumers.
    2. The Seller has the right to withdraw from a Sales Agreement concluded with a Customer who is not a Consumer within 14 Business Days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving any reason and does not give rise to any claims on the part of the Customer who is not a Consumer against the Seller.
    3. The Seller has the right to limit, with respect to Customers who are not consumers, the methods of payment made available by him, including requiring prepayment of part or all of the sales price regardless of the method of payment chosen by the Customer and the fact of concluding the Sales Agreement.
    4. The benefits and burdens associated with the Product and the danger of accidental loss of or damage to the Product are transferred to the Customer who is not a Consumer from the moment the Seller releases the Product to the carrier. In such a case, the Seller shall not be liable for loss, loss or damage to the Product occurring from the moment the Product is accepted for transport until it is released to the Customer, as well as for any delay in transporting the shipment.
    5. If the Product is sent to the Customer via a carrier, the Customer who is not a Consumer is obliged to examine the shipment at the time and in the manner usual for shipments of this type. If he finds that there was a loss or damage to the Product during shipment, he is obliged to perform all actions necessary to determine the liability of the carrier.
    6. The Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating reasons by sending the Service Recipient who is not a Consumer a notice of termination.

    XIV. PROVISIONS CONCERNING ENTREPRENEURS ON THE RIGHTS OF CONSUMERS

    1. A sole proprietor (this section does not apply to commercial companies) is covered by the protection of the Consumer Rights Act, provided that the contract he enters into with the Seller is directly related to his business, but from the content of the contract it is clear that it is not of a professional nature for him, arising in particular from the subject of his business activity.
    2. The business person referred to in paragraph 1 of this section is covered only to the extent:
      • (a) prohibited contractual provisions – so-called abusive clauses,
      • (b) warranty liability for physical and legal defects in the Product, in accordance with Chapter X of the Terms and Conditions,
      • (c) the right to withdraw from a contract concluded at a distance, in accordance with Chapter XI of the Regulations.
      • (d) rules for a digital content or digital service contract.
    1. The entrepreneur referred to in Section 1 of this Chapter loses his rights under consumer protection if the Sales Agreement he has concluded with the Seller has a professional character, which is verified on the basis of the entry of this entrepreneur in the Central Register and Information on Business Activity of the Republic of Poland, in particular the codes of the Polish Classification of Business Activity indicated there.
    2. Entrepreneurs referred to in point 1 of this chapter are not covered by the institutional protection provided for Consumers by county consumer ombudsmen as well as the President of the OCCP.

    XV. FINAL PROVISIONS

    1. Contracts concluded through the Shop are concluded in accordance with Polish law. The choice of Polish law shall not lead to depriving the Consumer of a higher level of protection than that which would be provided by the law of his country of origin.
    2. If any part of the Regulations is inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Regulations.
    3. Any disputes arising from Sales Contracts between the Store and Consumers will be resolved in the first instance by negotiation, with the intention of settling the dispute amicably. However, if this would not be possible, or would be unsatisfactory to either party, the disputes will be resolved by the competent common court, in accordance with point. 4 of this chapter.
    4. Judicial settlement of disputes:
      • Any disputes arising between the Service Provider and the Customer (Client) who is also a Consumer shall be submitted to the competent courts in accordance with the provisions of the Civil Procedure Code of November 17, 1964 (Journal of Laws No. 43, item 296 as amended).
      • Any disputes arising between the Service Provider and the Customer (Client) who is not also a Consumer shall be submitted to the court having jurisdiction over the seat of the Service Provider.
    1. A Customer who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting, after the complaint procedure, a request for mediation or a request for consideration of the case by an arbitration court (the request can be downloaded at http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Arbitration Consumer Courts operating at Provincial Inspectorates of Trade Inspection is available at: http://www.uokik.gov.pl/wazne_adresy.php#faq596). A consumer may also use the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court settlement of claims after the complaint procedure is free of charge.
    2. In order to resolve a dispute amicably, a consumer may, in particular, file a complaint through the ODR (Online Dispute Resolution) platform, available at: http://ec.europa.eu/consumers/odr/

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